The CRM Success Show
Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.
For the executive, admin, architect, and RevOp leader running Salesforce orgs at scale. Every other week, we interview the people who actually own the system, prior guests include leaders at Walmart, Rockwell, Gusto, credit unions, and nonprofits, and every industry in between. Talking about data migrations, development, change management, partner selection, AI rollouts, Agentforce, team building, and the decisions that went sideways.
Website: https://www.crmsuccess.show/
Your Hosts on LinkedIn (Reach Out!):
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/
The CRM Success Show
Latest Episodes
A Salesforce MVP's Journey - Zachary Banks, Link Logistics (#49)
What does it take to build scalable Salesforce architecture, lead complex CRM initiatives, and prepare for the future of AI? In this episode, Zachary Banks shares insights on Salesforce architecture, enterprise CRM, AI, career growth, hiring, a...
The CRM Success Show - Season 6 Recap
What were the standout CRM and Salesforce conversations from Season 6, and what’s coming next in Season 7?In this Season 6 recap, co-hosts David “Maz” Masri and Khero Witey look back at their favorite episodes, standout conversatio...
Driving business outcomes - Enterprise Architecture - Daniel Hurtibuise, Builders First Source (#48)
In this episode, Daniel Hurtubise, Senior Engineering Manager at Builders First Source, shares his experience leading Salesforce teams and connecting technology with real business needs. Daniel discusses Salesforce architecture, da...
Greenfield Implementations in Bio-Tech - Charles Van Fleet, Standard BioTools (#47)
What does it take to successfully consolidate two Salesforce orgs after a merger? In this episode, Charles Van Fleet, Senior Director of Enterprise Applications at Standard BioTools, shares how his team approached a complex Salesforce greenfiel...
Disruptive Change Management - Richard Kadeg (#46)
Why is change management still treated as optional when poor adoption can derail even the best technology implementation? In this episode, we explore why transformation projects fail, how to measure change management separately from project del...