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The CRM Success Show
Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce. https://www.crmsuccess.show/
For the executive, admin, architect, and RevOp leader running Salesforce orgs at scale. Every other week, a we interview the people who actually own the system, prior guest include leaders at Walmart, Rockwell, Gusto, credit unions, and nonprofits, and every industry in between. Talking about data migrations, development, change management, partner selection, AI rollouts, Agentforce, team building, and the decisions that went sideways.
Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/
The CRM Success Show
#42 Rich Walker - Quik! : Building Products in the AI Era
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Featured Rich Walker 🏁
Who is Rich Walker?
Father, Husband, Entrepreneur and CEO for a wonderful team at Quik!. Also a car enthusiast, bodybuilder and love skating, bodyboarding and snowboarding.
What is he Focused On Right Now?
AI to drive efficiency, software development and better communication. I love customer success and customer experience, and you can see more of that in my podcast: The Customer Wins.
Why Did He Start Quik!?
He founded Quik! in 2002 with a simple goal - eliminate paperwork inefficiencies and make work easier. What started as a personal frustration became an industry-leading solution that now powers over 42,000 forms and helps financial professionals streamline their workflows.
How he Leads
🔹 Vision-Driven Growth - Building Quik! with innovation and value.
🔹 Customer-Centric Focus - Every decision must improve the customer experience.
🔹 Empowered Teams - People perform best when they own their work and results.
🔹 Data-Driven Execution - Success is measured by real impact, not just effort.
🔹 Fast, No-Nonsense Action - We move quickly, solve problems, and never settle.
Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.
https://www.crmsuccess.show/
Your Host on LinkedIn:
Dave "Maz" Masri : https://www.linkedin.com/in/davidmasri/
Khero Witey: https://www.linkedin.com/in/kherothetxrecruiter/
